Warranty
At McCarroll's GWM, our commitment to your satisfaction extends beyond the point of purchase. We are dedicated to providing you with a safe, hassle-free drive, and our warranty program is just one of the ways we deliver on that promise. Experience the GWM difference today.
The GWM New Vehicle Warranty applies to all new GWM and HAVAL vehicles first sold in Australia through authorised dealers. All vehicles are backed by a 7 year / unlimited km warranty.* In 2018, we extended the length of our warranty for HAVAL vehicles to the current 7 years / unlimited km. HAVAL vehicles sold and delivered prior to 1st October 2018 are backed by a 5 year / 100,000km warranty. All Great Wall Steed vehicles sold after 1st April 2019 have a 5 year / 150,000 km warranty.
7 years unlimited Km warranty applies to Private, ABN, General Fleet, National Fleet and Government Buyers.
The 7 year unlimited Km warranty does not apply to the vehicles used at any time during the warranty period for commercial purpose, including but not limited to those use as a rental car, hire car, taxi etc., if so, the commercial use vehicles are limited to a 7 year/150,000Km warranty.
GWM Australia will repair or replace any components which prove defective in material or workmanship, free of all charges, subject to terms and conditions.
All of our goods come with guarantees that cannot be excluded under Australian Consumer Law. As a result, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have said goods repaired or replaced if the goods fail to be of acceptable quality, even if the failure cannot be classified as ‘major.’
Nothing in this Warranty and Service Book limits the consumer guarantees under Australian Consumer Law in any way. In some circumstances your rights under those guarantees may be greater than your rights under the applicable GWM warranty; in which case, GWM Australia will always honour your rights under the consumer guarantees.
To check the commencement date of your Warranty, please consult the Vehicle Information Statement on the inside front cover of your Owner’s Warranty Book. This will be the date the vehicle is either (1) delivered to its first owner, or (2) put into service by GWM or a GWM Dealer as a company or demonstrator vehicle determined by the date it was reported as sold (whichever date is earlier).